Find champions

It is important to gain support from those who will be expected to implement and manage the change programme. Resistance from middle managers, supervisors and workers can make change harder to implement.

Who should lead the process and how?

Those who are committed to improvement should be champions and facilitators. They should understand that behavioural change cannot be pushed onto people.

Try to gain support for the programme from key people, such as influential managers, supervisors and workers. Invite them to your Understanding your culture workshops. Take note of any people who seem especially supportive or enthusiastic as these may want to help manage or roll out the change programme in future.

There should be direction and coordination; but the people who drive and facilitate any programme should first and foremost believe in the process. Through their commitment to improve, a pull is generated whereby others want to participate, see the benefits, and themselves become champions.